Nicole CoyHow To Use Experience Management Tools To Create Empathy Incorporate The Needs Of Your Clients In Everyday Practice

Date: Wednesday, December 20, 2017 Time: 11:00 AM to 12:00 PM PST
Speaker : Nicole Coy, BA, MA
Registration: Open


Clients’ experiences with behavioral health services are shaped by all of their interactions with us, across the continuum of care. While we can assume what our clients want, need and experience in receiving services from us, it is valuable to use their direct feedback to understand their functional (what we do) and emotional (how we do it) needs throughout their experience. In this webinar, we will discuss the foundations of customer experience management, provide examples of tools and resources that you can use to understand clients’ experiences and address opportunities for improvement, and discuss a variety of implications in behavioral health settings.

Please contact Shruti Vashisht at for questions or RSVP’s